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Palestine deposit AR

Feedback / Complaints Form

Dear Valued Customer,

To help us serve you better, you can share with us any feedback, suggestions or complaints you may have. At Arab Bank, we are committed to providing you with the best services, and to address all your inquires. Specialized team will review your suggestion / complaint and contact you within three working days, and we will keep you updated if the case requires more time to be resolved.

You can send your suggestion / complaint using the electronic form below.

Furthermore, you can contact our complaints management department for any complaint you may have through:

  • For more information please call our Customer Contact Center through Hala Arabi service at 1800333333 for Paltel , Jawwal and Wataniya mobile subscribers or +970 2 295 3333 for international callers and other telecom companies subscribers. 
E-Mail Address:
First Name:
Last Name:
Mobile Number:  
Subject: Suggestions
Concerned Branch:
If you have recently visited any of Arab Bank Branches, please take a minute to rate us in the following areas:
  Excellent    Good      Acceptable      Not acceptable
Readiness & Alertness of staff.
Staff Appearance.
Acknowledgement & Greetings.
Branch Cleanliness & layout.

Product Features & Benefits.
Product Knowledge.
Process of applying for a product/service.
Overall impression about the product/Service.

Waiting time before being served.
Actual time spent to conclude the service.
Staff effectiveness in fulfilling your request.
Management participation in serving you and offering suitable solutions to your needs.

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