| Excellent | Good | Acceptable | NotAcceptable | |
| Services | ||||
| Readiness & Alertness of staff. | ||||
| Staff Appearance. | ||||
| Acknowledgement & Greetings. | ||||
| Branch Cleanliness & layout. | ||||
| Products | ||||
| Product Features & Benefits. | ||||
| Product Knowledge. | ||||
| Process of applying for a product/service. | ||||
| Overall impression about the product/Service. | ||||
| Time | ||||
| Waiting time before being served. | ||||
| Actual time spent to conclude the service. | ||||
| Staff effectiveness in fulfilling your request. | ||||
| Management participation in serving you and offering suitable solutions to your needs. | ||||
|
|
||||